Shipping policy
Shipping and Delivery Last updated: August 2026
How we fulfil orders ONEST products are produced on demand by our UK fulfilment partner. Each item is printed and dispatched after your order is placed.
Dispatch times Orders are typically dispatched within 3–5 working days of payment being confirmed. During busy periods or following a new release, dispatch may take slightly longer — we will notify you by email if there is a significant delay.
UK delivery All UK orders are sent with tracked postage. You will receive a tracking reference by email once your order has been dispatched.
| Service | Estimated delivery | From |
|---|---|---|
| Standard | 2–5 working days after dispatch | £2.88 |
| Express | 1–3 working days after dispatch | £3.48 |
| DPD Courier (orders over 2kg) | 1–2 working days after dispatch | £11.99 |
Current shipping promotion — UK free standard shipping UK orders of £100 or more qualify for free standard shipping. Eligibility is confirmed automatically at checkout — no code required.
- Qualifying spend: £100 or more
- Eligible delivery area: United Kingdom only
- Applicable service: Standard (2–5 working days after dispatch)
- Discount: Full standard shipping cost waived
- Expiry: No fixed end date — we will update this page if the promotion ends
International delivery Delivery charges are calculated at checkout based on the weight of your order. All international orders are sent with tracked postage.
| Destination | Estimated delivery | From |
|---|---|---|
| Europe Zone 1 (Austria, France, Germany, Italy, Netherlands) | 5–10 working days after dispatch | £9.42 |
| Europe Zone 2 (all other European countries) | 7–14 working days after dispatch | £10.84 |
| United States | 7–14 working days after dispatch | £10.38 |
| Canada | 7–14 working days after dispatch | £10.31 |
| Rest of World | 10–20 working days after dispatch | £12.24 |
International orders may be subject to local customs duties and import taxes, which are the responsibility of the recipient.
Delivery address Please ensure your delivery address is correct at the time of ordering. We are unable to redirect parcels once they have been dispatched. ONEST is not responsible for orders lost or delayed due to an incorrect address being provided.
Lost or delayed orders If your order has not arrived within the estimated timeframe, please contact us at hello@onestworldwide.com with your order number. We will investigate with our fulfilment partner and, where appropriate, arrange a replacement or refund in line with our returns policy.
Contact For shipping queries, email hello@onestworldwide.com.