Refund policy

Returns and Refunds

Last updated: August 2026.

Your right to cancel (distance selling)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving a reason.

To exercise this right, notify us within 14 days of delivery by emailing hello@onestworldwide.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to return the item(s) to us.

Our garments are printed to order but are not personalised to your individual specification, and therefore your standard right to cancel applies.

How to return

Email hello@onestworldwide.com with your order number and reason for return.
We will reply with return instructions and the return address.
Pack the item securely and use a tracked service. Return postage costs are your responsibility unless the item is faulty or incorrectly sent.

Condition of returned items

Items must be returned in their original, unworn, unwashed condition with all tags attached. Where permitted by law, we may reduce the refund to reflect any reduction in the value of the goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning. We will explain any deduction made.

Refunds

Once we have received and inspected your return, we will process your refund within 14 days. Refunds are issued to the original payment method. We will refund the full product price and the standard outbound delivery charge. We do not refund upgraded delivery costs unless the item is faulty.

Faulty or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item arrives faulty, damaged or different from what you ordered, please contact us at hello@onestworldwide.com within 30 days of delivery with your order number and photographs of the issue.

We will offer a full refund, replacement or repair at no cost to you, including return postage where applicable.

Exchanges

We do not operate a direct exchange service. If you would like a different size or item, please return your original order for a refund and place a new order.

Non-returnable items

The following cannot be returned unless faulty:

Items that have been worn, washed or damaged after delivery
Items personalised or made to your individual specification (where clearly stated at point of purchase)