Privacy Notice

Last updated: August 2026.

1. Who we are

ONEST is the data controller for personal data collected through this website. Contact us at hello@onestworldwide.com.

2. What data we collect

We collect the following personal data when you use our website or place an order:

Identity data: name
Contact data: email address, delivery address, telephone number (if provided)
Transaction data: details of products purchased and payment confirmation (we do not store full card details)
Technical data: IP address, browser type, pages visited, referring URLs (collected via cookies and analytics tools)
Marketing data: your preferences for receiving marketing communications

3. How we use your data

Purpose	Legal basis
Processing and fulfilling your order	Contract
Sending order confirmation and dispatch notifications	Contract
Handling returns, refunds and complaints	Contract / Legal obligation
Fraud prevention and security	Legitimate interests
Improving our website and services	Legitimate interests
Sending marketing emails (where you have opted in)	Consent
Complying with legal obligations	Legal obligation

4. Who we share your data with

We share your data only where necessary:

Inkthreadable — our fulfilment partner, who receives your name and delivery address to dispatch your order
Shopify Inc. — our e-commerce platform provider, who processes data on our behalf
Payment processors — to securely process your payment
Postal and courier services — to deliver your order

We do not sell your personal data to third parties.

5. International transfers

Some of our service providers (including Shopify) are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.

6. How long we keep your data

We retain order and transaction data for six years to comply with tax and accounting obligations. Marketing preferences are retained until you withdraw consent. Technical data is retained for up to 26 months.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request erasure of your data (where no legal obligation requires us to retain it)
Object to or restrict processing
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email hello@onestworldwide.com.